After-Sales Service Policy

Warranty Policy

Simnet Racing warranty covers all defects in materials and workmanship for all products sold by  http://www.Simnetracing.com. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural breakdown of materials over time

The warranty period for this product is one year for items sold through Simnet Racing Official Store,

To ensure you receive Simnet Racing warranty support, please avoid intentionally damaging the machine.

How to Obtain Warranty Services

For products under warranty service,if you have have issues, please email us at: support@simnetracing.com with all the necessary evidence including warranty card, purchase invoices, or other specified valid documents

Service Regulations

  • The warranty card will not be reissued if lost; please keep it safe and present it when requesting repair services.
  • The warranty card does not cover other responsibilities, including but not limited to accidental or consequential damage, loss of expected benefits or profits, work stoppages, or damage due to use or inability to use the product.
  • Parts replaced during maintenance will not be returned to the user.
  • The validity period of the maintenance service is calculated from the date of purchase.
  • For products with manufacturing defects, we will first provide after-sales processing. Refunds will be considered if the issue cannot be resolved.
  • In case of any conflict between the warranty card content and national laws and regulations, the latter shall prevail.

Instances Where Warranty Service Is Not Provided

  • Failure to produce valid invoices, other specified certificates, and warranty cards (except those proving the product is within the warranty period under the Three Guarantees regulations).
  • Altered warranty card or discrepancies between recorded product information and the actual product.
  • Damaged or altered product bar-code.
  • Natural wear and tear of consumable materials.
  • Faults due to lightning strikes or other electrical system issues.
  • Failures caused by accidents, disasters, or wars.
  • Damage due to user behavior (self-repair, modification, or repair by unauthorized third parties).
  • Software failures of peripherals not configured with the product, causing product failure.
  • Use of third-party software not pre-installon the product, leading to product failure.
  • Use or damage of products not explicitly stated as compatible in the product instructions.
  • Faults from improper use or storage, such as liquid damage, dampness, external force, or dropping.
  • Malfunctions from using pirated software or virus infections.
  • Beyond the warranty validity period.
  • Failure to use, maintain, and store the product as per instructions.
  • Products not distributed by SimnetRacing.

Thank you again for supporting Simnet Racing!