Refund and Returns Policy

Cancellation Policy

We accept order cancellations before the product has been shipped or produced. If you cancel your order in this period, you will receive a full refund. However, we cannot cancel orders once the product has already been shipped.

Return Policy

Conditions for Return & Refund Service (if applicable)

You may request a return and refund:

√ Within 14 calendar days of receiving the product if it has no manufacturing defects, has not been activated, and is still in new or like-new condition. √ Within 14 calendar days of receiving the product if it has a manufacturing defect.

Return & Refund Service Will Not Be Provided If:

  • The request is made more than 14 calendar days after receiving the product.
  • The package has been opened or the product has been used, except in cases of manufacturing defects.
  • The product sent for return does not include all original accessories, attachments, packaging, or is not in new or like-new condition (e.g., with cracks, dents, or scratches).
  • A legal proof of purchase (receipt or invoice) is not provided or is suspected to be forged or tampered with.
  • The product’s fault or damage is due to unauthorized use or modification, including exposure to moisture, entry of foreign substances (water, oil, sand, etc.), or improper installation or operation.
  • Product labels, serial numbers, or waterproof marks show signs of tampering or alteration.
  • Damage to the product is caused by uncontrollable external factors, such as fire, floods, high winds, or lightning strikes.
  • The product is not delivered to SimnetRacing within 14 calendar days after the return and refund service confirmation is sent.
  • Other circumstances outlined in this policy apply.

To be eligible for a return, a receipt or proof of purchase is required. Please contact our customer service to ensure you send the receipt or proof of purchase to us.

Additional Notes

  • Custom-order or personalized items are not eligible for a 14-day refund.
  • If the return is due to consumer reasons, the consumer is responsible for the shipping fee, which will vary depending on the chosen courier service.
  • If the return is due to our error, such as receiving damaged or incorrect goods, the consumer will not bear the shipping fee.
  • No restocking fee will be charged for returning a product.

Refund Process (if applicable)

Once we receive and inspect your return, we will send you an email notification of receipt. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank, as there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at support@simnetracing.com.

For the return address, please contact our Customer Service at support@simnetracing.com.