Shipping & Delivery

Shipping Time and Rules

For non-pre-sale products, Simnet Racing Store processes orders within 3-5 business days (shipment times vary depending on product availability) after the order is placed. Once confirmed, orders are shipped according to the timescale shown on the product page.

Simnet Racing will select a third-party shipping company with the buyer's consent, including but not limited to DHL, UPS, EMS, and FedEx. The most suitable shipping company will be chosen based on the shipping address. While you may advise us on a preferred shipping company, we may not always follow this advice.

Shipping time is determined by the third-party shipping company. Once your order leaves our warehouse, delivery may be affected by events beyond Simnet Racing’s control. Thus, Simnet Racing does not assume responsibility for any delivery delays due to unforeseen logistics-related events.

Notice: Due to the controlled events, we are experiencing international delivery delays in some destinations due to flight cancellations. Therefore, delivery times may be longer than expected. We apologize for any inconvenience and appreciate your understanding and support.

Payment way

We accept PayPal.

Taxes

We are not responsible for any duty, import, tax, or customs charges you may incur. International customers are responsible for all import, customs, and local tax fees upon receipt of their package.

Total Delivery Time

Total Delivery Time = Handling Time + Transit Time (+ any holidays)

Handling Time: Usually takes 5-10 business days (estimated handling time is shown on each product page). This is the time between when a customer places an order and when the seller hands the order over to the delivery service. This does not include holidays and weekends.

Transit Time: Usually takes 7-12 business days. This is the time between when the seller hands the order over to the carrier and its delivery to the customer’s address. Shipping time is estimated from the date of shipping, not the order date, and may take longer due to invalid addresses, customs clearance procedures, or other causes. (Note: Any increased cost due to address changes will be borne by the customer.)

*If any logistics delay occurs, you may submit a ticket or email us at info@simnetracing.com, and we will do our best to contact the logistics company to help resolve the issue.

Partial Shipment

Partial shipment is the delivery of an order in more than one shipment. This may occur when:

  • One item in the order is on backorder
  • An item at a certain warehouse is delayed in delivery
  • Shipping items from multiple warehouses for faster delivery

Tracking My Order

You will receive a confirmation email with your tracking number once our courier service picks up your order. You can also log in to your account to check your order status: Track Your Order.

Note:

  •  Import duties may be applied upon the arrival of your goods in the destination country, as determined by local customs regulations. We request your prompt cooperation with the customs clearance process.

  • Ensure the accuracy of the delivery address. Once the shipment is in transit, any additional costs incurred due to recipient actions, such as address changes, return shipping, and applicable taxes, will be the responsibility of the recipient.

  • Please keep your contact information up-to-date and accessible to ensure the logistics company can reach you without delay.